Offered on any mattress purchased that is not a floor model or otherwise ineligible purchase. Try out new mattress for 120 nights; if after 30 nights you feel it is not the right mattress for you, we will happily offer one (1) exchange at no charge or expense to you. There will be no restocking fees, exchange fees, or delivery fees. The replacement mattress must be of equal or greater value; customers must pay the difference. We never exchange foundations / box springs or adjustable bases.
This policy is offered so that you can shop for a wonderful new sleep system with the ease and know that we will support you in your investment with Walls 100% after the sale. We do ask only three things of you and they are non-negotiable.
- You must try your new mattress at home for 30 nights minimum. We will not honor this policy before the 30 night period is up. It is very likely that the first few nights to weeks you may feel a little achy, stiff or sore. This is simply your body and muscles discovering a new normal.
- We only will accept a return if it is 100% free of stains and body fluids. To ensure this a Malouf waterproof mattress protector must have been purchased.
- Our complimentary exchange applies only to your first mattress (one exchange per customer). If your first mattress doesn’t work out, we’d be happy to help you find the perfect replacement.