Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you are an American with a disability we are here to help you. Please call our disability services phone line at (765) 286-5494 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for any American with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Offered on any mattress purchased that is not a floor model or otherwise ineligible purchase. Try out new mattress for 120 nights; if after 30 nights you feel it is not the right mattress for you, we will happily offer one (1) exchange at no charge or expense to you. There will be no restocking fees, exchange fees, or delivery fees. The replacement mattress must be of equal or greater value; customers must pay the difference. We never exchange foundations / box springs or adjustable bases.

This policy is offered so that you can shop for a wonderful new sleep system with the ease and know that we will support you in your investment with Walls 100% after the sale. We do ask only three things of you and they are non-negotiable.

  1. You must try your new mattress at home for 30 nights minimum. We will not honor this policy before the 30 night period is up. It is very likely that the first few nights to weeks you may feel a little achy, stiff or sore. This is simply your body and muscles discovering a new normal.
  2. We only will accept a return if it is 100% free of stains and body fluids. To ensure this a Malouf waterproof mattress protector must have been purchased.
  3. Our complimentary exchange applies only to your first mattress (one exchange per customer). If your first mattress doesn’t work out, we’d be happy to help you find the perfect replacement.